DELIVERED WHERE YOU NEED IT
Firewood delivered, hassle free
We’ll go the extra mile to place your logs exactly where you need them, but we can only do that if it’s safe to do so. Please leave a clear pathway/route that’s free of ice for our delivery driver and also ensure that the area where the logs are to be placed is clear and unobstructed.
We’ll always deliver as soon as we can but please refer to the Postcode Area Delivery Timescales map below for typical delivery times to your area
Postcode Area & Delivery Timescales
Crate Deliveries
All Crate Deliveries (Delivered by haulier)
- Crates may be delivered without prior contact from haulier (please have offloading area prepared). Please advise us if you wish to be present for delivery
- Crates will normally be delivered to AB postcodes in 2 - 3 working days, depending on the delivery address postcode (our haulier will contact you directly to arrange a suitable delivery day)
- Crate and pallet deliveries are a kerbside service. Although drivers will usually do their best to put your crate at your preferred location, we cannot guarantee that this will be achievable on the day
- Neither we nor the haulier can accept responsibility for any loss or damage to property should the haulier driver decide, upon your request, to place your crate / pallet in any other position other than the kerbside (ie. a driveway, garage etc.)
- Offloading cannot be made onto grass, gravel, soft or inclined surfaces; only hard, flat surfaces
- Delivery will be made using a large truck up to 12 metres in length. You must have an access road of 5.0M height and 3.0M width clearance
- Delivery could be delayed if a smaller vehicle is required due to space / turning restrictions
- Delivery is usually between 9am and 5pm, Monday - Friday (you can be absent by prior arrangement)
- Deliveries requested outside Monday - Friday, 9am - 5pm may incur an extra charge
- Deliveries to postcodes other than AB postcodes may incur an additional charge. Please contact us before ordering
- Once deliveries are signed for, they are accepted by the customer
- In the event of non-delivery due to any of the points listed above, you may incur additional charges
